At Shri Hari Plastic, we take immense pride in the quality of our plastic valves, taps, and fittings. To ensure a transparent relationship with our clients and distributors, we have outlined our policy regarding returns and refunds below.
1. Scope of Policy
This policy applies to all products purchased directly through our website (https://shrihariplastic.com/) or via formal purchase orders. As a manufacturer, our policy differentiates between Standard Stock and Custom/Bulk Orders.
2. Return Eligibility
We accept return requests only under the following circumstances:
- Return timeframe will be 30 days
- Manufacturing Defects: Issues with structural integrity, threading, or valve functionality.
- Transit Damage: Products damaged during shipping (must be reported within 48 hours).
- Incorrect Fulfillment: Receipt of a product that does not match the specifications in your order confirmation.
General Conditions for Returns:
- Items must be unused and in the same condition as received.
- Items must be in their original packaging.
- A valid invoice or proof of purchase must be provided.
3. Return & Refund Process
To ensure a smooth resolution, please follow these steps:
| Step | Action | Timeline |
| 1. Report | call +91 89805 24019 with photos of the defect/damage. | Within 48 hours of delivery |
| 2. Inspection | Our technical team will review the evidence. We may request the item be shipped back for physical inspection. | 3–5 Business Days |
| 3. Approval | Once the defect is verified, we will notify you of the approval or rejection of your claim. | 2 Business Days |
| 4. Resolution | You can opt for a Replacement (same item) or a Refund to the original payment method. | 7–10 Business Days |
4. Refund will be credited within 7-10 days
5. Exchange and replacement delivery timeframe will be 5-10 days